Privacy Policy

Introduction

DicoGoxi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, participate in our running programs, or engage with our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on our website.

Information We Collect

We may collect information about you in a variety of ways. The information we collect may include:

Personal Data

Personally identifiable information that you voluntarily provide to us when registering for our services, such as:

• Name, email address, and contact information
• Billing information and payment details
• Date of birth and gender
• Emergency contact information
• Profile pictures and biographical information

Fitness and Health Data

When you use our services, we may collect information about:

• Physical characteristics (height, weight, etc.)
• Training history and athletic background
• Running performance data (pace, distance, heart rate, etc.)
• Health conditions or injuries relevant to your training
• Goals and preferences related to your running activities

Automatically Collected Information

When you access our website or mobile application, we may automatically collect:

• Device information (device type, operating system, browser type)
• IP address and location information
• Usage patterns and preferences
• Cookies and tracking technologies data

How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Creating and managing your account
• Developing personalized training plans and feedback
• Processing payments and transactions
• Communicating with you about programs, events, and services
• Sending administrative information and updates
• Responding to your inquiries and providing customer support
• Analyzing usage patterns to enhance user experience
• Protecting against fraud and unauthorized access
• Complying with legal obligations

Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, and partners who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Coaches and Trainers

Your personal information and fitness data may be shared with DicoGoxi coaches and trainers who work directly with you to provide personalized training and support.

Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Your Rights and Choices

You have certain rights regarding your personal information:

Account Information

You can review and update your account information by logging into your account. You may also contact us directly to request access to, correct, or delete personal information we have about you.

Marketing Communications

You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in each email. Note that you may continue to receive service-related communications even if you opt out of marketing communications.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Fitness and Health Data

DicoGoxi specializes in running coaching and fitness programs, which may involve the collection and processing of health-related information. This information is used solely for the purpose of creating personalized training plans, monitoring progress, and providing appropriate coaching feedback.

Your fitness and health data will only be accessible to your designated coaches and authorized DicoGoxi staff involved in your training program. We treat this sensitive information with the highest level of confidentiality and implement additional safeguards to protect it.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

We use cookies for the following purposes:

• To remember your preferences and settings
• To authenticate users and prevent fraudulent use
• To analyze how our website is used and improve our services
• To help us develop and deliver better products and services

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@dicogoxi.online
• By phone: (02) 8115 4771
• By mail: 123 Runner's Lane, Sydney, NSW 2000, Australia